Infrastructure and Runtime
Hosts, storage, network reachability, containers and services.
Delivery & Operations
24/7 Monitoring
Visibility across critical platforms, and evidence for the team that responds.
We monitor agreed infrastructure, applications, interfaces, data flows and business-process indicators around the clock. Thresholds, notification channels, escalation paths and service hours are agreed with you, and every alert carries the evidence needed to act.
What the night shift sees
One Board for Platforms and Business Steps
Illustrative board: technical health next to the business milestones that matter, such as files, bill runs and settlement deadlines.
Mediation flowsAll sources arriving
ChargingSessions normal
Bill runBehind schedule
Settlement filesSent on time
Order queueNo backlog
Data warehouseLoaded 06:10
- Partner file older than threshold — owner notified
- File received, alert cleared
- Bill run step slower than baseline — escalated
- Warehouse load completed
How it works
From Signal to the Right Owner
Observe
Collect health signals from platforms, flows and business steps.
Detect
Apply agreed thresholds and rules.
Qualify
Add evidence and assess business impact.
- Defined owner
Escalate
Notify the owner through the agreed path.
Coverage
What We Can Monitor
Applications and Databases
Health, jobs, connection pools, queues and certificates.
Telecom Data Flows
Record arrival, delay, rejects, file age and delivery.
Business Processes
Billing, settlement, provisioning and reporting milestones.
Why it matters
Benefits
Useful Alerts
Severity based on business impact, not every metric.
Clear Ownership
Routing, acknowledgement and escalation agreed in advance.
Evidence Attached
Each alert explains what was seen and why it matters.
Room to Grow
Extend to managed services when you need more ownership.
Talk to us
Discuss Your Monitoring
Tell us which platforms and business steps matter most and we will propose coverage.
Or e-mail info@bonyansystem.com.