Services / Monitoring

24/7 Monitoring Services

Maintain visibility across critical platforms and give the right team enough evidence to respond.

We monitor agreed infrastructure, applications, interfaces, data flows, and business-process indicators. Thresholds, service hours, notification channels, escalation paths, and ownership are defined during onboarding so alerts lead to a known response rather than more noise.

  1. 01ObserveCollect health signals
  2. 02DetectApply agreed rules
  3. 03QualifyAdd evidence and impact
  4. 04EscalateNotify the owner
Coverage

What We Can Monitor

Coverage is selected by service criticality and available telemetry. We do not treat every metric as equally important.

01

Infrastructure and Runtime

Host availability, CPU, memory, storage, network reachability, containers, processes, service endpoints, and selected platform dependencies.

02

Applications and Databases

Application health, scheduled jobs, connection pools, database availability, query symptoms, queues, certificates, and integration endpoints.

03

Telecom Data Flows

CDR/EDR arrival, processing delay, throughput, rejected records, quarantine volume, file age, delivery status, and downstream acknowledgments.

04

Business Processes

Selected billing, settlement, provisioning, decisioning, reporting, and batch-cycle milestones where the platform exposes reliable indicators.

05

Integration Health

API failures, message backlog, timeouts, retry volume, stale feeds, missing outputs, and abnormal changes in interface traffic.

06

Operational Signals

Failed authentication patterns, expiring certificates, backup status, capacity trends, and other signals agreed with security and operations teams.

Operating model

Useful Alerts, Defined Ownership

  • Service inventory and monitoring prerequisites
  • Severity based on business impact and urgency
  • Alert routing, acknowledgment, and escalation rules
  • Dashboards for current state and recent history
  • Maintenance windows and alert suppression controls
  • Periodic review of noisy or ineffective checks
Service boundary

Monitoring Is Not the Same as Remediation

The monitoring service detects, qualifies, records, and escalates conditions within the agreed scope. Corrective action remains with the designated support team unless an approved runbook or a managed-service responsibility explicitly assigns remediation to Bonyan.

This distinction keeps access, change authority, and accountability clear during incidents.

Outputs

Operational Evidence, Not Just Dashboards

Event recordTimestamp, affected component, evidence, severity, and routing history.
Service reportingAlert trends, recurring conditions, availability evidence, and response observations.
Capacity signalsResource and queue trends that support informed scaling and maintenance decisions.
Improvement backlogCandidate tuning, automation, instrumentation, and runbook changes for review.
Related services

Extend Monitoring When More Ownership Is Needed

Managed ServicesAdd incident response, administration, maintenance, and improvement. ImplementationDesign observability and operational controls before production launch. Technical StaffingAdd specialists to the operator's existing NOC or support team.