Managed Services

Comprehensive Operational Support for Telecom & Enterprise Platforms

Bonyan System’s Managed Services ensure your critical ICT, data, and telecom systems operate reliably, securely, and efficiently—day in, day out. We go beyond traditional support by providing full lifecycle management, proactive monitoring, and hands-on technical operations tailored to your business needs.

Whether you're running complex interconnect billing systems, CDR mediation pipelines, enterprise BI environments, or large-scale data platforms, our Managed Services keep them running at peak performance—so you can focus on business growth, not infrastructure.

Our Managed Service Offerings

System & Application Administration
Ongoing management of OS, databases, data warehouses, telecom platforms, and application servers.
Regular patching, upgrades, configuration tuning, and health checks.
Monitoring & Alert Management
Real-time 24/7 monitoring of key performance metrics, services, and hardware usage.
Proactive incident detection, escalation, and resolution to prevent downtime.
ETL/ELT and Data Pipeline Support
Daily supervision of ETL jobs, CDC pipelines, and scheduled tasks across platforms.
Error handling, reruns, and validation of data quality in BI and analytics environments.
Telecom System Support
Operational management of mediation, rating, charging, OCS, interconnect billing, and partner settlement systems.
Handling complex data flows, business rule enforcement, and SLA-driven outputs.
User Access & Security Management
Role-based access control, user provisioning, audit log analysis, and integration with enterprise identity systems.
Backup, Recovery & Archiving
Setup and management of regular backups, disaster recovery protocols, and long-term data archiving.

Delivery Models

Remote or On-site Support
Flexible staffing depending on your security, compliance, and system architecture needs.
Service-Level Agreement (SLA) Based Operations
Guaranteed response and resolution times tailored to business impact and operational criticality.
Dedicated or Shared Teams
Choose between exclusive technical teams or shared operational support models for cost-effectiveness.

Reporting & Insights

Monthly health check reports with performance KPIs, trend analysis, and improvement suggestions.
Access to dashboards and logs for transparency and control over your platforms.

Benefits to Your Business

Reduced Operational Risk
Faster Incident Response
Lower Total Cost of Ownership
Expert Support for Complex Systems
Focus on Core Business Objectives

Ideal For

Telecom operators running large-scale interconnect and mediation platforms
Enterprises with custom BI/data warehouses and high-volume ETL operations
Organizations lacking in-house expertise to manage evolving data infrastructures

Why Bonyan System?

Years of experience in mission-critical telecom and enterprise platforms
Specialized knowledge in BI, mediation, billing, and analytics workflows
Trusted partner to clients seeking performance, security, and long-term value