Oracle Communications Billing and Revenue Management (BRM) is a comprehensive, carrier-grade platform designed to manage the entire revenue lifecycle for telecom operators. It supports complex rating, charging, and billing scenarios, enabling service providers to launch new offerings quickly and efficiently. With its robust architecture, Oracle BRM ensures high scalability, flexibility, and reliability, making it ideal for both traditional and digital services. The platform also provides advanced analytics and reporting tools to help operators optimize revenue streams and improve customer satisfaction.
Elastic Charging Engine (ECE) is Oracle's next-generation, real-time charging solution that delivers unparalleled performance and flexibility. ECE enables telecom operators to process millions of transactions per second, supporting dynamic pricing models and personalized offers. Its cloud-native design ensures seamless integration with existing systems and rapid scalability to meet growing business demands. ECE empowers operators to innovate quickly, reduce operational costs, and deliver superior customer experiences through real-time charging and policy enforcement.
Our convergent architecture bridges the gap between prepaid and postpaid billing, allowing operators to manage all customer types on a single, unified platform. This approach simplifies operations, reduces costs, and enhances the customer journey by providing consistent experiences across all services. Operators can offer flexible payment options, real-time balance management, and unified account views, ensuring seamless transitions between prepaid and postpaid plans as customer needs evolve.
Automating the billing lifecycle is essential for accuracy, efficiency, and customer satisfaction. Our solutions streamline the entire process—from service activation and usage collection to invoicing and payment processing. Advanced automation reduces manual intervention, minimizes errors, and accelerates revenue recognition. Lifecycle management tools provide end-to-end visibility and control, enabling operators to adapt quickly to market changes and regulatory requirements.
Efficient voucher and top-up management is critical for prepaid services. Our platform supports a wide range of voucher types, distribution channels, and recharge methods, ensuring customers can easily top up their accounts anytime, anywhere. Real-time validation and secure processing protect against fraud and enhance user trust. Operators benefit from flexible campaign management, detailed reporting, and seamless integration with distribution partners.
Seamless integration with external Customer Relationship Management (CRM) systems and self-care portals empowers both operators and subscribers. Operators gain a 360-degree view of customer interactions, enabling personalized service and proactive support. Customers enjoy convenient access to account information, billing history, and self-service options, improving satisfaction and reducing support costs. Our solutions use open APIs and industry standards to ensure smooth interoperability with leading CRM and self-care platforms.