BSS Suite

CRM & Order Management

Replace the front office, keep your billing.

CRM & Order Management gives sales and care teams a modern agent desktop, and orchestrates every order through to the network. It is for operators that keep their existing billing and charging, or want to replace only the front office first.

An integration layer connects it to the systems you already run, so the change happens one step at a time.

Request a briefing

Bonyan CRM account with its activation order
Order orchestration

Every Order, Step by Step

Orders are decomposed and fulfilled in sequence. When a step fails, the order goes to a fallout queue, an operator fixes the cause and retries, and the order continues from where it stopped.

  1. Capture

    The order is captured in CRM by an agent or a channel.

  2. Validate

    Checked against the catalogue and the customer record.

  3. Create in billing

    Customer, services and packages created in billing.

  4. Assign number & SIM

    Resources reserved from inventory.

  5. Provision network

    Subscriber activated on the network elements.

    Fallout → retried by an operator

  6. Write back

    Status and assets written back to CRM.

What it does

Key Capabilities

Agent Desktop

Customers, accounts, orders, service requests and activities in one browser-based desktop, in Persian and English.

Customer 360

One view of the customer across sales, care and service history.

Fallout Handling

Failed steps are visible, explained and retried without re-entering the order.

Integration Layer

Connects to existing billing, charging and network systems through standard interfaces.

In the product

Orders in Practice

Screens from the product, shown with demo data.

Order management process history
Order management: every activation step from validation to the CRM write-back, with its state and timing.
Order process history showing failure and retry
An order that failed twice, was retried by an operator and continued.
CRM sales order list
Sales orders in CRM with their status, from pending to complete.
CRM activity list with activation write-back
The activation result written back to the customer's activity history.
Under the hood

In Front of the Systems You Keep

CRM and Order Management: agents and digital channels use CRM; orders are orchestrated through an integration layer to existing billing, charging and network
Why it matters

Benefits

Lower Risk

Modernise the front office without touching billing.

Faster Orders

Orchestration removes manual hand-offs.

Better Care

Agents see the whole customer in one place.

A Path Forward

Add charging and billing from the suite later, on the same platform.

Talk to us

See CRM & Order Management Working

A demonstration follows an order from the agent desktop to activation on the network.

Request a briefing

Or e-mail info@bonyansystem.com.